Answers
How do we handle new inquiries while serving customers?
We set up an initial lead reply by SMS or WhatsApp as part of Essentials.
We agree on the wording and routing before launch. A reply starts the conversation; your team handles questions or decisions that need a person.
How VO360 handles this
- Share your services and the next step a customer should take.
- Approve the initial reply and routing.
- Review conversations that need your team.
Questions people ask
Does Essentials include voice answering?
The package described here covers text replies, appointment reminders and inbox sorting. Voice answering is not listed in the scope.