Answers
What happens to inquiries outside working hours?
An initial lead reply can acknowledge an inquiry while your team is away. Core also includes a 24/7 chatbot using your approved knowledge base.
We define the information it can use and which conversations need a person. Automated replies do not replace your team for exceptions or business decisions.
How VO360 handles this
- Approve the initial reply and knowledge base.
- Keep service details and calendar availability current.
- Handle the conversations routed to your team.
Questions people ask
Does this guarantee a booking?
No. We connect replies and booking, but a conversation or appointment is not a guaranteed sale.